Agent cannot reach the panel
Check the active license, selected Windows device, system clock and outbound HTTPS 443 access.
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TECHNICAL OPERATIONS DESK
Reach the right solution before the issue grows.
Connection, backup, cloud destination and mobile reporting issues follow a clear diagnostic route. Start with the quick checks or contact our support team.
SUPPORT DESK ONLINE09:00—18:00
WORKING HOURSWeekdays
Target first response: within 4 business hours
View system status ↗HTTPS / 443
QUICK DIAGNOSTICS
Start from the signal you see.
These checks do not change or delete backup data.
Backup is not visible in the panel
Review the latest task and log records in the Windows application, then verify the license key and API response.
Check service status →Cloud authorization expired
Reconnect the Google Drive or Yandex Disk account and verify access to the configured destination folder.
Review integrations →Mobile report access is blocked
Mobile access requires an active Mobile Report permission. Review the package and user authorization in the panel.
View mobile reporting →FASTER RESOLUTION
Prepare four details before contacting us.
Complete context helps the technical team identify the problem without requesting sensitive backup contents.
- 01Company and licenseCompany name and license key/number
- 02Date and timeWhen the issue occurred
- 03Application logRelevant task and error lines only
- 04ScreenshotHide passwords and private keys
KNOWN QUESTIONS
Technical answers, without clutter.
01Which network access does the Windows application need?
The application needs outbound HTTPS access over port 443 to panel.sqlcenterpro.com. You do not need to expose an inbound port to the internet.
02What does HTTP 401 or 429 mean?
401 indicates that authentication must be renewed or checked. 429 indicates that too many requests were sent in a short interval; wait before retrying repeatedly.
03Does support need my database password or backup file?
Do not send passwords, private keys or complete backup contents. In normal diagnosis, task status, timestamps, sanitized logs and screenshots are sufficient.
04How do I regain access to the panel?
Use the password reset link on the login page. If you no longer have access to the registered email address, contact support from an authorized company channel.
SQL CENTER PRO / SUPPORT
Still need help?
Send the prepared details to our technical team or start a WhatsApp conversation for quick routing.